General Questions

A Record: General instructions for editing your A Record
Editing your A Record points your base domain (e.g. yoursite.com) to your LaunchRock page.  These are general instructions. You can get instructions speci...
Thu, Nov 1, 2018 at 4:39 PM
Browser requirement for builder
Launchrock is designed to run on a variety of operating systems (OS) and browsers, however it is always advisable to make sure your OS and browser are up-to...
Fri, May 15, 2020 at 10:40 AM
Can I add Email Integration?
Unfortunately, email integration is not a feature we offer at the moment.  You will have to download the list of signups and use a third-party email ma...
Tue, Jun 2, 2020 at 8:23 PM
Can I add/edit signup fields?
At the moment, we only offer name, email address and phone number capture fields. Adding more input fields to our builder is something our team is discussi...
Thu, Apr 23, 2020 at 10:37 AM
Can I edit/update my Site Once it Goes Live
Keep in mind that you can edit or update your live site. Just log in to your Launchrock account and edit straight in the builder. After doing the ch...
Mon, Apr 20, 2020 at 5:28 PM
Can I insert an Image Phone screen? (Mobile App theme)
In the Mobile App theme, the phone is an image itself. Therefore, there is not an option to edit or add a screenshot inside of the phone image. You will h...
Wed, May 6, 2020 at 1:42 PM
Can I Invite others to Edit my Page
Unfortunately, we do not have that feature in the builder. This is a good idea and hopefully, we can add that in the future.
Wed, Jun 24, 2020 at 1:16 PM
Can I use the new builder with same Legacy builder account URL?
For your new LaunchRock page to populate, we would have to disable the old legacy page/account. If you forgot your login credentials you have used to crea...
Thu, Apr 16, 2020 at 7:30 PM
CNAME fix
Hi, Thank you for writing, I'm sorry if this delay has caused you any frustration. The issue here is that there seems to be a problem with the CNAME...
Wed, May 20, 2020 at 7:56 PM
CName Not Live
If your site does not appear over the web after setting up your CNAME in your domain management, please send an email to support@launchrock.com and include ...
Wed, May 20, 2020 at 5:18 PM