Help Desk

For Startups 17

• Can I just call you?
• Can invstor.com introduce me to investors?
• Do you charge for your service?
• Does invstor.com provide funding directly?
• How do I cancel my subscription?

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For Investors 6

• I'm an investor, how do I use invstor.com?
• Is membership free for investors?
• Can I contact startups directly?
• What types of capital are invstor.com startups looking for?
• How to search and contact startups

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Video Tutorials 6

• VIDEO: 1 - Invstor.com Overview
• VIDEO: 2 - How to Search for Investors
• VIDEO: 3 - How to find specific investors on Invstor.com
• VIDEO: 4 - How to Message Investors
• VIDEO: 5 - How to post a funding request

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Creating a Fundable Profile 18

• Can I Add New Sections in the Public Profile and Business Plan?
• Can I change my fundraise goal part of the way through my fundraise?
• Can I Edit my Profile once Published?
• Do I need to Pay Upfront to Create my Fundable Profile
• How can I cancel my subscription?

View all 18

Getting Started on Fundable 8

• How does Fundable work?
• Should I use an Equity or Rewards Campaign?
• How do I determine my fundraising goal?
• Is Fundable only for US-based companies?
• How can I get my company featured on Fundable?

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Rewards Campaigns 16

• How does a Rewards Campaign work?
• How should I reach out to the media?
• How should I structure my Rewards Campaign?
• What are the best ways to use social media?
• How do I choose what rewards to offer?

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Equity Campaigns 16

• How will my profile by presented to investors?
• Are Equity Campaigns 'all or nothing'?
• What type of securities can I offer with an Equity Campaign?
• Do investors prefer to make equity or convertible debt investments?
• How do I set my valuation?

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Payments & Fees 4

• How do I cancel my subscription or delete my account?
• How much does it cost to host my company profile on Fundable?
• How to Update Billing Info
• Why is my card declined?

Investors 4

• Are the investors on Fundable "Accredited"?
• Where can I view a company's business plans or financials?
• How to Join as an Investor
• Follow a Company Feature

Legal 5

• Is Fundable registered as a “broker” or “dealer”?
• Does my company need to make any additional filings if it uses Fundable?
• Will my company appearing on Fundable constitute “general solicitation”?
• Does Fundable have a “pre-existing relationship” with the investors on its site?
• Do I need more than a Fundable profile in order to start raising capital?

Getting Started 5

• Setup
• Change Plan Duration
• Change Planned Start Date
• How to change currency
• BP - Company Categories

Companies 3

• Add a company
• Edit a company
• Delete a company

Xero Integration 2

• Integrate your Xero account
• Disconnect Xero

Finance 8

• Plan Expenses
• Financial Reports
• Plan personnel
• Dashboard
• Change Start Date

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Managing Account 8

• Update profile information
• Add a member
• How to cancel a subscription (old accounts)
• How to delete an account
• How to edit your profile details

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Customizing Plan 7

• Plan Customizations
• Plan Structure
• Custom Colors
• Custom Sections
• Automated Legal Page

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Publishing 3

• Publish plan online
• Publish plan as a PDF
• Publish - Hide/Unhide Sections

Support 5

• System Requirements
• Protecting your privacy
• Contact us
• Internal Server Error
• How to generate a temporary access code for support

Getting Started on Clarity 4

• How does Clarity work?
• How do I sign up?
• Are there guidelines or rules of conduct on Clarity?
• Is Clarity International?

Your Clarity Account 11

• How do I edit my profile?
• How can I change my phone number and manage notifications?
• Why didn't I receive my email or SMS notification?
• What are some benefits of connecting my social accounts?
• Unsubscribing from Emails

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Member FAQs 11

• How do I make a call request?
• What if I can't find an expert?
• How do I prepare for my call?
• Can others join my call?
• How do I send a message via the inbox?

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Expert FAQs 22

• How do I apply to be an expert?
• Expert standards
• How do I promote my profile?
• How do I take a call request?
• How do I create a great profile?

View all 22

Payments & Fees 6

• How do payments work on Clarity?
• What methods of payment do you accept?
• What is the Clarity service fee?
• Payment troubleshooting
• What happens to my money if the call is cancelled?

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Privacy & Security 4

• Is my contact information kept private?
• Are the calls off the record and private?
• Can I use Skype or email to consult instead of the Clarity system?
• Screen and Document Sharing

Calls 7

• Screen and Document Sharing
• How do I re-schedule a call?
• How do I cancel a call?
• How do I review my call?
• What is your refund policy?

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Video Tutorials 7

• VIDEO: What is Launchrock?
• VIDEO: Your Launchrock Account and Profile
• VIDEO: How to change your site's background image
• VIDEO: Adding Sections / Blocks to your Site
• VIDEO: Customizing the Signup Form

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Getting Started on Launchrock 13

• Overview: What is LaunchRock?
• 1 - Basics: Signing Up
• 2 - Basics: Choose your Template
• 3 - Basics: Building your Site
• 4 - Advanced: Using Blocks

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Your Launchrock Account 1

• Your User Profile and Account Settings

Custom URLs / DNS Settings / Using Your Domain 68

• General instructions for redirecting the cname 'www' to your LaunchRock page.
• Yahoo!SmallBusiness: CNAME Record Instructions
• Yahoo!SmallBusiness: A Record Instructions
• Wix.com: CNAME Record Instructions
• Wix.com: A Record Instructions

View all 68

General Questions 63

• A Record: General instructions for editing your A Record
• Browser requirement for builder
• Can I add Email Integration?
• Can I add/edit signup fields?
• Can I edit/update my Site Once it Goes Live

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Payments & Fees 1

• How much does it cost to use Launchrock?

Your Zirtual Account 4

• What is the Branded Email feature?
• Do my hours roll over?
• Will my VA be working on the weekend?
• Will my VA be working on holidays?

Getting Started with Zirtual 11

• I just signed up—What's next?
• How to Delegate Your Inbox to your Zirtual Assistant
• Can my VA handle scheduling?
• Can my VA make purchases on my behalf?
• Can my VA make outbound phone calls for me?

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Guides 2

• Best Practices & Communication Tips
• Help – I’m New to Delegation!

FAQs 3

• What Systems Will My Assistant Use?
• What is Dedicated Assistance?
• Where will my VA be located?

DNS & CName 2

• Legacy: Alphabetical List of Domain Host DNS Instructions
• Legacy A Record Instructions: Redirectig Your Base Domain

Social Sharing 5

• Legacy: How do I add or remove an external link to my facebook, twitter or blog?
• Legacy: How do I add a Tumblr image?
• Legacy: Add a YouTube video to your landing page
• Legacy Site: How do I upload a Facebook image?
• Legacy: How do I control the visibility of my social sharing buttons?

Designing Your Landing Page 9

• Legacy: Upload A Background Image
• Legacy: Set the project name
• Legacy: Set the favicon
• Legacy: How do I upload a logo?
• Legacy: How do I move the signup box to the left right or center?

View all 9

General 19

• Legacy: I forgot my password / my password is not working.
• How do I navigate my Admin Panel?
• Legacy: How do I send an email to the contacts / sign-ups in my insights?
• How do I change my account email and password settings?
• Preview and Publish Your Site

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KillerStartups 3

• How can I submit my guest post?
• Is there any guarantee that my article will be posted if I choose to pay?
• KillerStartups.com Pricing

Startups.co 11

• How to change your email address
• How to Redeem Bizplan
• How to Redeem Fundable
• How to link old LaunchRock account to Startups.com
• How to redeem your startups.com benefits

View all 11